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Technical support

Technical support in a Business Process Outsourcing (BPO) context involves providing assistance, troubleshooting, and solutions for technical issues faced by customers or clients. This support can cover various areas such as software, hardware, networking, applications, or any other technology-related problems..


Maintaining an in-house technical support team involves significant financial investment in the form of salaries, infrastructure, equipment, and regular training to keep up with technological advancements. Outsourcing technical support allows businesses to save on these costs, which can be directed towards other critical areas such as business development.

Types of BPO Technical support

Software Support :
Assistance provided for software-related issues such as installation, configuration, troubleshooting, and updates. It includes resolving errors, addressing functionality problems, and guiding users through software usage.
Hardware Support:
Handling issues related to computer hardware components, peripherals, and devices. This involves diagnosing hardware problems, providing troubleshooting steps, and guiding users on maintenance or replacements.
Network Support :
Dealing with network-related issues such as connectivity problems, internet configurations, router settings, and troubleshooting network devices. This type of support ensures stable and secure network connections.
Cloud Services Suppor :
Providing assistance with cloud-based services like cloud storage, SaaS (Software as a Service), or cloud-based applications, including setup, configuration, and troubleshooting cloud-related issues.
IoT (Internet of Things) Support:
Assisting users with connected smart devices, addressing issues related to smart home technology, wearable devices, or other IoT-enabled gadgets.