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E-commerce support

E-commerce support in Business Process Outsourcing (BPO) refers to the services provided by outsourcing firms to assist e-commerce businesses in managing various aspects of their operations, customer service, and backend tasks. These services are designed to enhance the efficiency and effectiveness of online retail businesses


Outsourcing e-commerce support functions can be cost-effective, especially when compared to maintaining an in-house support team.By delegating support functions to BPO providers, e-commerce businesses can focus on core competencies such as product development, marketing strategies, and business expansion.

Types of E-commerce support

Customer Service:
Handling customer inquiries, complaints, and providing assistance via multiple channels such as phone, email, live chat, or social media. This includes order tracking, product information, returns, and general support.
Order Processing:
Managing orders, including order entry, verification, processing payments, inventory management, and coordinating with warehouses or fulfillment centers for order fulfillment.
Product Data Management :
Updating and managing product information, descriptions, images, and other details on e-commerce platforms to ensure accuracy and relevance.
Content Moderation:
Monitoring and moderating user-generated content, reviews, and comments to maintain a positive online reputation and ensure compliance with community guidelines.
Fraud Prevention:
Implementing fraud detection measures and security protocols to prevent fraudulent activities such as unauthorized transactions or identity theft.